Our Policy Commitment

Your data is strictly processed to optimize vehicle charging sessions, process secure billing payments, and provide tailored support. We adhere stringently to global and regional data protection regulations and never sell your personal identifiable information.

Yes. If an unexpected charging station failure occurs or you are billed inaccurately, submit a refund ticket via the mobile app or support portal within 7 business days for prompt verification and reimbursement.

We implement end-to-end TLS encryption, PCI-DSS Level 1 compliant payment gateways, and continual security vulnerability audits to safeguard every transaction and user profile.

You can easily review and update your name, contact phone number, vehicle details, and payment methods anytime within the profile settings section of the EZEV Mobile App.

Policy updates are archived directly on this page with clear revision dates. Registered account owners will also receive advance email notifications for significant policy changes.